What qualifies
Accepted return reasons
✓
Item received is not as described — wrong size, wrong model, or wrong colourway
✓
Authenticity concern — item doesn't match our authentication certificate
✓
Item has an undisclosed defect or damage not visible or mentioned in the listing
✓
Wrong item delivered — completely different product from what was ordered
Not accepted
✕
Change of mind after purchase
✕
Item worn, used, or shows any sign of wear after delivery
✕
Original box, tags, insoles, or accessories missing or damaged by buyer
✕
Return request raised after 3 days of confirmed delivery
✕
Defects already disclosed in listing photos or description at time of purchase
Process
How to request a return
1
Contact us within 3 days of delivery
Reach out via WhatsApp or Instagram DM with your order number, reason for return, and clear photos of the item from all angles. The 3-day window starts from when your tracking shows delivered.
2
Wait for approval — don't ship yet
Our team reviews your request within 24 hours and confirms whether it qualifies. Do not send anything back before receiving written approval. Unapproved returns will be refused.
3
Pack and ship the item back
Pack the sneakers in the original box with all accessories, tags, and insoles intact. We'll share the return address. Return shipping is at the buyer's cost unless the return is due to our mistake.
4
Inspection and refund
Once received, we inspect the item within 1–2 business days. If everything checks out, your refund is processed within 5–7 business days to your original payment method.
Items returned without prior written approval will not be accepted and will be shipped back at the sender's cost. Always contact us first before sending anything.
Your options
How we make it right
Full refund
Returned to your original payment method within 5–7 business days of us receiving and approving the item.
Store credit
Issued immediately upon approval. Use it on any item in our store — no expiry date, full value.
Exchange
Swap for another available item of equal or lesser value from current stock. Subject to availability.
Important notes
All sneakers sold by Thriftoe undergo a multi-point authentication check before listing. Each pair is verified by our team before it reaches you.
Pre-owned items may show minor wear consistent with their described condition. Such wear does not constitute grounds for return if it was disclosed in the listing. Please review all photos and the condition description carefully before purchasing.
For any disputes not resolved through our standard returns process, contact us on +92 370 7250251 and we'll work to find a fair resolution within 48 hours.
Start a return
Contact us to begin
📱
WhatsApp — fastest response
+92 370 7250251
📸
Instagram DM
@thriftoe_shoes
✉️
Email
contact@thriftoe.com
🕙
Support hours
10:00 AM – 9:00 PM, daily